Supernow Unlimited Transition FAQ

May 6, 2022
Written by
Supernow HQ
Key Points

Exciting changes here at Supernow - We’re transitioning the Supernow program to our new Adventure Club format! 

Starting June 2, 2022 your current Supernow Unlimited Subscription will cease being active (we’ll refund you for any remaining days) and we will be transitioning all customers to our new and improved Adventure Club program. 

Adventure Club is an adventure in a box that ignites kids’ curiosity and creativity through play-based learning. Kids receive a monthly activity box containing 4 projects and solve a mission by watching weekly interactive episodes and completing hands-on projects in supervised, live classes with other kids. It’s creative, it’s social and it’s a whole lot of fun. Learn more about Adventure Club here.

At Supernow, our mission has always been to cultivate a generation of kids with a love and curiosity for others, the world around them and themselves. Adventure Club shares this mission, and is a magical experience that we guarantee your kiddo will love. We are committed to making learning feel like a fun adventure – because curious and passionate kids can change the world.

HOW IS ADVENTURE CLUB DIFFERENT FROM SUPERNOW UNLIMITED?

Supernow Adventure Club has everything kids love about Supernow Unlimited. Join live, interactive project classes with our beloved instructors to build creations with the supplies included in each box. You can drop in to these project classes or sign up for a recurring slot with your Supernow friends and favorite instructor! 

Each month kids are taken on a different mission led by their favorite Supernow characters to places like under the sea, Ancient Egypt, Outer Space, or the African Savanna. Kids watch weekly adventure episodes that push the story forward and then complete a different project each week in a live, instructor-led Build Class with peers. Can’t attend a live class? No problem -  kids can watch their weekly build video on-demand. 

Each month, kids complete 4 projects with supplies conveniently delivered to your doorstep. They’ll also get access to a new and improved Supernow portal, where all of your classes, videos and other learning content live.

HOW MUCH DOES THIS COST?

Adventure Club costs $39/month. Because you are a Supernow Unlimited member, we’re giving you 2 months FREE (just pay for shipping). Check your email for the code.

WHEN WILL THIS HAPPEN?

The last day of Unlimited classes will be Thursday, June 2nd. All classes will operate as normal throughout the month of May. You will have access to app.supernow.com until Thursday, June 2nd.

HOW WILL MY REFUND WORK?

Your subscription to Supernow Unlimited will be canceled and you will receive a prorated refund for any remaining days in your subscription on June 2nd. Refunds might take up to 5-7 business days to process.

CAN I CANCEL MY SUPERNOW  UNLIMITED ACCOUNT BEFORE JUNE 2ND?

If you’d like to cancel your Unlimited subscription before June 2nd, please contact us at hello@supernow.com

DO I NEED TO DO ANYTHING?

You can continue attending Supernow Unlimited classes until June 2nd. We’ll refund you for the remaining days of your current membership on June 2nd AND give you 2 months free of adventure club if you choose to join us for our Jue adventure, All you have to do is sign up for Adventure Club here, press subscribe and enter the code we emailed you to receive your first 2 months free. 

WHAT SHOULD I TELL MY CHILD?

Supernow is going to be even more magical this summer! We’re taking you on brand new adventures with the same characters you know and love – plus some new ones! You’ll be able to see your Supernow friends in live Build Club sessions and continue to express your creativity and imagination with the weekly projects. Plus now you get a package in the mail each month to look forward to! It’s going to be the best summer ever! 

I’M AN INTERNATIONAL CUSTOMER, CAN I STILL PARTICIPATE IN SUPERNOW ADVENTURE CLUB?

Yes! Supernow Adventure Club is available to ship to the following countries: USA, MEXICO, CANADA, PUERTO RICO. If you are outside these countries, please email us at hello@supernow.com and we will try our best to accommodate your shipping request. 

MY CHILD’S AGE GROUP IS NOT AVAILABLE. CAN THEY STILL PARTICIPATE?

Yes! If your child is ages 4-5, please select ages 6-8 at checkout. Please note that these projects are designed for kids 6-11, so they might need some parental assistance. If your child is outside our age group, please email us at hello@supernow.com

Supernow Adventure Club FAQ

IS PARENT SUPERVISION REQUIRED FOR THE PROJECTS?

No! We designed these projects to be kid-friendly for kids ages 6-11. Our live Build Club sessions are offered as part of your membership so that an instructor can answer your child’s question and you can go do whatever you need to.

I HAVE 2 KIDS, DO I NEED 2 BOXES? 

We portion supplies for 1 child per box. For the best experience, we recommend that each participating child has their own box. Please create a new order per child.

I HAVE 2 KIDS BUT ONE ISN’T WITHIN THE AGE RANGE, CAN THEY STILL ATTEND? 

If you have curious younger siblings who want to participate? That’s totally fine! Even though these projects are designed for 6-11 year olds, we often have younger siblings who like to hang out with us too.

WHAT TIME ARE YOUR LIVE BUILD CLUB SESSIONS THIS SUMMER?

We plan to offer live Build Clubs everyday during the summer throughout the day from 11AM EST to 5PM EST.

WHAT IF MY CHILD WANTS TO ATTEND BUILD CLUB WITH A SPECIFIC INSTRUCTOR?

We give you the option to request instructors in the Build Club placement survey. We will do our best to honor requests but can’t make guarantees.

DO I HAVE TO ATTEND AT A SCHEDULED WEEKLY TIME?

We get that schedules can and life happens. While we recommend that your child join Build Club during your assigned time for bonding purposes with their instructor and other kids, you can always drop in to any other class times too. If you can’t make live class, no worries! You can watch the build videos on-demand instead.

For any additional questions, please email us at hello@supernow.com.

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A picture with elements inside it.