Supernow, Inc. (“Supernow,” “we,” “us,” or “our”) welcomes you. Our Services are subject to the following privacy policy (the “Privacy Policy”). This Privacy Policy describes the types of information we may collect from you when you visit our website at https://www.supernow.com/, any subdomain thereof, including any content or functionality offered on or through any of the foregoing (collectively, the “Website”), or when you access or use the online services we make available through the Website, including certain virtual classes that may be made available by Supernow via third party vendors (such as Zoom or such other video conferencing platforms or services as we may elect to use from time to time) (collectively, the “Services”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.
By accessing or using the Website or the Services in any manner, or otherwise manifesting your assent to this Privacy Policy, you agree to be bound by this Privacy Policy. If you do not agree to (or cannot comply with) all of the terms of this Privacy Policy, you may not access or use the Website or Services.
This Privacy Policy may change from time to time (see CHANGES TO THIS PRIVACY POLICY, below). Your continued use of the Website or Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
THE INFORMATION WE COLLECT AND HOW WE USE IT
When you access the Website or use the Services, Supernow collects or receives certain types of information from or about you. This may include information by which you may be personally identified, such as certain of your contact information and payment information, as well as information that is about you but may not specifically identify you, such as server log information and certain other information collected through cookies and other tracking technologies (collectively "personal information"). These types of personal information are more specifically described below.
Contact Information
We collect contact information through our Services. Contact information typically includes your name, email address, postal address, phone number, and any information you provide in messages to us. We use such contact information for purposes such as providing you with information about the Services, responding to your inquiries, sending you email alerts (including marketing emails), or providing you with the Services.
Payment Information
We use third-party payment vendors (including, without limitation, Square and Stripe) to process certain payment transactions initiated via the Services. Accordingly, when you purchase access to the Services, in order to process your payment you will be required to provide certain billing information, which may include providing a credit card number, expiration date, bank account information, billing address, activation code, and similar information (collectively, “Payment Information”). You authorize us, directly or through our third-party payment vendors, to collect such information, and you authorize our third-party payment vendors to collect, process, and store such Payment Information in accordance with their respective privacy policies. We reserve the right to change our third-party payment vendors at any time, or to use additional third-party payment vendors, at our discretion.
You can learn more about Square’s privacy practices at https://squareup.com/us/en/legal/general/ua, and can learn more about Stripe’s privacy practices at https://stripe.com/privacy.
Server Log Information
Our servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of such access, including the device’s IP address, user agent string (e.g., operating system and browser type/version), and the pages you’ve clicked on while on our Website, and details regarding your activity on the Website such as time spent on the Website and other performance and usage data. We may use these log files for purposes such as assisting in monitoring and troubleshooting errors and incidents, analyzing traffic, or optimizing the user experience.
Cookies
We may collect information using “cookie” and other similar technologies. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that your computer will “remember” information about your use. We use both first and third party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.
Session Cookies: We use session cookies to make it easier for you to navigate our Website. A session ID cookie expires when you close the Website.
Persistent Cookies: A persistent cookie remains on your device for an extended period of time or until you delete them. Persistent cookies enable us to track and target the interests of our visitors to personalize the experience on our Website.
If you do not want us to place a cookie on your device, you may be able to turn that feature off on your device. Please consult your browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, certain aspects of the Website may not function properly or as intended.
THIRD-PARTY ANALYTICS PROVIDERS
We use one or more third–party analytics services to evaluate your use of the Website, as the case may be, by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections of the Website you visit, number of links clicked, search terms and other similar usage data) and analyzing performance metrics. These third parties use cookies and other technologies to help collect, analyze, and provide us reports or other data.
By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Website.
For Google Analytics, please visit: https://www.google.com/analytics. You can learn about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy. You may opt out of the aggregation and analysis of data collected about you on our Site by Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on the Website.
AGGREGATE DATA
In an ongoing effort to better understand our users and the Services, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics to describe the Services to current and prospective business partners and to other third parties for other lawful purposes.
ONWARD TRANSFER TO THIRD PARTIES
Like many businesses, we hire other companies to perform certain business-related services. We may disclose personal information to certain types of third party companies but only to the extent needed to enable them to provide such services. The types of companies that may receive personal information and their functions are: hosting services, technical assistance, database management/back-up services, use analytics, email marketing platforms, booking partner, video platform, and customer service.
We may also disclose personal information to our parent companies, subsidiaries, affiliates, joint ventures, or other companies under common control to support the marketing and sale of our products and services.
BUSINESS TRANSFERS
In the event of a merger, dissolution, reorganization or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. In the event of any such transfer, we will use reasonable efforts to direct the transferee to use your information in a manner that is consistent with our Privacy Policy.
DISCLOSURE TO PUBLIC AUTHORITIES
We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas. We may likewise disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Supernow, users of the Website or Services, and/or others.
OPT-OUT FOR DIRECT MARKETING; EMAIL MANAGEMENT
You may opt out at any time from the use of your personal information for direct marketing purposes by emailing the instructions to hello@supernow.com or by clicking on the “Unsubscribe” link located on the bottom of any Supernow marketing email and following the instructions found on the page to which the link takes you. Please allow us a reasonable time to process your request. You cannot opt out of receiving transactional e-mails related to the Services.
HOW WE PROTECT YOUR INFORMATION
Supernow takes very seriously the security and privacy of the personal information that it collects pursuant to this Privacy Policy. Accordingly, we implement reasonable security measures designed to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and to comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with which we may share your information (as permitted herein), nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
PRIVACY OF CHILDREN
We acknowledge that the Services, including our live-stream and recorded camp and afterschool programming (the “Camp and Afterschool Programming”), are designed to be access and used by “children,” which we define as individuals residing in the United States under the age of 13. Accordingly, Supernow is committed to protecting children’s privacy and imposes the limitations and protection set forth more specifically below.
Parental Consent
We require that the parent or legal guardian of any child desiring to access or use the Website or Services provide verifiable consent before that child accesses or uses the Website or Service. Such consent may be revoked at any time, after which that child is prohibited from further access to or use of the Website or Service. At any time, you may also request that we delete from our records the personal information we have collected about your child. If you would like to request the deletion of your child's personal information, please contact us at hello@supernow.com.
COPPA
We support and comply with the Children's Online Privacy Protection Act (“COPPA”). Our goal is to minimize the information gathered from and disseminated about children while permitting them active participation in our child-centric Website and Services. Please view our COPPA Direct Notice to Parents for more information.
Information We Collect and Use from Programming Participants
When you permit any child to access, participate in, or otherwise use the Services, including, without limitation, the Camp and Afterschool Programming (each such child, a “Programming Participant”), we will ask that you provide the Programming Participant’s name, birthday, and if applicable, special needs. We collect and use this information to facilitate and enable our performance of the Services, and your Programming Participant’s participation in Camp and Afterschool Programming.
Camp and Afterschool Programming occurs through live-stream online video through which video images and audio of your Programming Participants will be visible to other Camp and Afterschool Programming participants, and such other Camp and Afterschool Programming participants will be visible to your Programming Participants. However, no information is collected directly from a Programming Participant until they are logged into a Camp and Afterschool Programming session. During a Camp and Afterschool Programming session, Programming Participants can share information about themselves to the counselor and other session participants either on video or through a live chat functionality. We cannot control what information your Programming Participant shares during a Camp and Afterschool Programming session and advise that all Programming Participants be monitored by a parent or guardian while participating in a session.
We do not passively collect information such as cookies, IP addresses or other unique identifiers from Programming Participants during Camp and Afterschool Programming sessions. However, our live-stream online video service provider (currently Zoom), automatically collects certain personal information from Programming Participants and uses such information only as needed to deliver the functionality of the Zoom platform and operate its business (including to enhance or improve the Zoom services). For more information regarding Zoom’s privacy practices, please visit its Privacy Statement, available at https://zoom.us/privacy and https://zoom.us/docs/en-us/schools-privacy-statement.html, respectively. To contact Zoom regarding the information of Programming Participants it collects and processes, please use the following contact information:
Zoom Video Communications, Inc.
55 Almaden Blvd, Suite 600.
San Jose, CA 95113
1.888.799.9666
privacy@zoom.us
Recordings
We record all live-stream Camp and Afterschool Programming sessions for the limited purposes set forth herein (“Recordings”), including, without limitation, (i) to ensure the Camp and Afterschool Programming functions properly, (ii) to ensure that Programming Participants are receiving appropriate content, (iii) for providing counselor training and feedback, and (iv) for such other purposes to which you may consent. Additionally, we include all Recordings in our online library, through which users of the Services with an active paid subscription may replay or view pre-recorded Camp and Afterschool Programming, subject to any limitations or restrictions applicable to their subscription.
When our counselors conduct Camp and Afterschool Programming, Recordings are primarily made in the “presenter” view of Zoom (or the applicable online video service provider). However, when your Programming Participant chooses to contribute to the Camp and Afterschool Programming, whether through responding to a question, participating in show-and-tell or other sharing activities, or otherwise actively participating in the Camp and Afterschool Programming (each, a “Spotlight”), your Programming Participant will be visible in the Recording for all or a portion of that Spotlight.
BY PERMITTING YOUR PROGRAMMING PARTICIPANT TO ACCESS OR PARTICIPATE IN CAMP AND AFTERSCHOOL PROGRAMMING, YOU EXPRESSLY CONSENT TO OUR RECORDING OF YOUR PROGRAMMING PARTICIPANTS IN CONNECTION WITH ANY SPOTLIGHT, AND YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT RECORDINGS OF ANY SPOTLIGHTS, WHETHER PREVIOUSLY RECORDED OR RECORDED IN THE FUTURE, WILL BE ACCESSIBLE AND VIEWABLE BY OTHERS THROUGH OUR ONLINE LIBRARY. IF YOU DO NOT CONSENT TO THE RECORDING OF YOUR PROGRAMMING PARTICIPANT AND OUR USE OF THE RECORDINGS IN THIS MANNER, DO NOT PERMIT YOUR PROGRAMMING PARTICIPANT TO ACCESS OR PARTICIPATE IN ANY CAMP AND AFTERSCHOOL PROGRAMMING.
Disclosure of Information of Programming Participants
Except with respect to Recordings included in our online library, we only disclose information collected from Programming Participants to our counselors. Although Recordings may be reviewed for training purposes with counselors to provide feedback and to ensure content presented in sessions comply with our guidelines, we do not permit counselors to retain, save, download or share Recordings. We note that we cannot control if counselors violate this policy, however.
Additional Inquiries
You may contact us at any time regarding our child privacy practices at hello@supernow.com.
IMPORTANT NOTICE TO ALL NON-US RESIDENTS
Our servers are located in the United States and elsewhere. Please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your country of origin. If you are located outside the United States and choose to use the Services, you do so at your own risk.
DO NOT TRACK
Supernow does not respond to “Do Not Track” settings or other related mechanisms at this time.
CALIFORNIA PRIVACY RIGHTS
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact Supernow via email at hello@supernow.com.
NEVADA PRIVACY RIGHTS
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties who intend to license or sell that personal information. You can exercise this right by contacting us at hello@supernow.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A.
LINKS TO EXTERNAL WEBSITES
The Services may contain links to third-party websites (“External Sites”). Supernow has no control over the privacy practices or the content of any such External Sites. As such, we are not responsible for the content or the privacy policies of such External Sites. You should check the applicable privacy policy and terms of use when visiting any such External Sites.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of the last updated date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. If we make a material change to this Privacy Policy, we will make an effort to communicate these changes to you via email or by posting a notification on the Website. By accessing the Website or Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.
HOW TO CONTACT US
If you have questions about this Privacy Policy, please e-mail us at hello@supernow.com and include “Privacy Policy” in the subject line.
